Personal Information We Collect
We collect information that identifies, relates to, describes, or could reasonably be linked, directly or indirectly, with you or your household.
Information You Provide to Us Directly
When you "Register Account" or sign in, we collect your first and last name, email address, phone number, shipping address, billing address, and account password.
When you place an order for our packaging solutions, we collect payment information (such as credit/debit card numbers), billing details, and order history. Note: Payment data is securely processed by our third-party payment processors; we do not store full credit card numbers on our servers.
We also collect information you provide when you contact us via support@boxesofhouston.com, phone (+1 206-851-2180), or fill out any web forms on our Site, as well as your mobile phone number if you opt-in to receive SMS communications from us.
Information We Collect Automatically
When you access boxesofhouston.com, we automatically collect certain information about your device and interaction with our Site. As noted by our Site’s cookie banner, we use cookies, web beacons, and similar tracking technologies to enhance user experience, remember your preferences, and analyze site traffic. You can manage your cookie preferences through your browser settings.
How We Use Your Information
We use the information we collect for the following business and commercial purposes:
Order Fulfillment: To process transactions, ship your packaging materials, and send you order confirmations, packing lists, and delivery updates.
Customer Support: To respond to your inquiries, troubleshoot issues, and provide expert packaging advice.
Account Maintenance: To manage your registered account and secure your data.
Marketing and Communications: To send you promotional offers, newsletters, and updates about new products (you may opt out at any time).
Site Improvement: To analyze user behavior to improve our website functionality, inventory selection, and user experience.
Legal and Security: To prevent fraudulent transactions, monitor against theft, and comply with legal obligations.
How We Share Your Information
We do not sell your personal information to third parties for financial gain. We only share your data in the following limited circumstances
Service Providers: We share information with trusted third parties that help us operate our business, such as payment processors, shipping carriers (e.g., USPS, UPS, FedEx), web hosting services, and email service providers. These third parties are bound by strict confidentiality agreements and may only use your data to perform services on our behalf.
Legal Requirements: We may disclose your information if required to do so by law, subpoena, or in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
Business Transfers: In the event of a merger, sale of company assets, financing, or acquisition, your information may be transferred as a business asset.
Strict SMS/Text Policy
We highly value your privacy regarding mobile communications.
What is collected: We collect your mobile phone number and opt-in consent record when you actively subscribe to our SMS program via our web forms or checkout process.
How it is used: Your mobile number is used strictly to send you the types of messages you consented to (e.g., order alerts, delivery updates, and promotional offers).
Who it is shared with: SMS consent is not shared with third parties or affiliates. Also, mobile numbers collected for SMS purposes are never sold, rented, or shared with external entities for their own marketing purposes.
Your Privacy Rights
We comply with applicable state and federal privacy laws in the United States, including the Texas Data Privacy and Security Act (TDPSA). Depending on your state of residence, you may have the following rights regarding your personal data:
Right to Access: You have the right to confirm whether we are processing your personal data and to access such data.
Right to Correction: You have the right to correct inaccuracies in your personal data, taking into account the nature of the data and the purposes of processing.
Right to Deletion: You have the right to request the deletion of personal data provided by or obtained about you.
Right to Data Portability: You have the right to obtain a copy of your personal data in a portable, readily usable format.
Right to Opt-Out: You have the right to opt out of the processing of your personal data for purposes of targeted advertising, the sale of personal data, or profiling in furtherance of decisions that produce legal or similarly significant effects.
To exercise any of these rights: Please contact us at support@boxesofhouston.com. We will respond to your request within the timeframe required by applicable law.
Data Security and Retention
We implement industry-standard administrative, technical, and physical security measures designed to protect your personal information from unauthorized access, loss, or alteration. We retain your personal information only for as long as is necessary to fulfill the purposes outlined in this Privacy Policy, comply with our legal obligations.
Children’s Privacy
Our Site and products are intended for businesses and adults. We do not knowingly collect personal information from children under the age of 13 (or under 18 without parental consent) in accordance with the Children’s Online Privacy Protection Act (COPPA). If we learn that we have collected personal data from a child, we will take immediate steps to delete that information.
Third-Party Links
Our website may contain links to external sites or social media platforms (such as Facebook, X, LinkedIn, and Instagram). We are not responsible for the privacy practices or the content of these external sites. We encourage you to read their privacy policies before providing them with any personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised policy on this page and update the "Effective Date" at the top. We encourage you to review this policy periodically.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Boxes of Houston LLC
9430 Harwin Dr Suite T
Houston, Texas 77036
United States
Email: support@boxesofhouston.com
Phone: +1 206-851-2180