Returns and refunds

We accept returns of unopened, unused items in their original packaging and saleable condition within 14 calendar days after delivery or pickup.

Contact support@boxesofhouston.com with your order number before returning merchandise. Approved returns must be brought to our warehouse at 9430 Harwin Dr, Suite T, Houston, TX 77036, during confirmed receiving hours. Customers arrange and pay for return transportation. We do not offer mail-in returns for change-of-mind purchases.

There is no restocking fee for eligible returns. Original delivery charges are non-refundable for change-of-mind returns. After inspection and approval, refunds are issued to the original payment method within five business days. Your bank may require additional processing time.

For damaged, defective, or incorrect items, contact us promptly with your order number and photos. We will arrange an appropriate replacement, refund, or return at our expense for confirmed issues caused by us.

This policy does not limit rights under applicable law.